Click & Collect | Howrah by appointment

Local Delivery

Australia Post Express

Live plants are posted on a Monday

FAQ's

Shipping Restrictions

Postage on checkout applies to all states and territories within Australia except Western Australia and the Northern Territory for plants. It is the responsibility of the customer to select the correct shipping option as costs to each location will vary, and Chalet Boutique will contact the customer if shipping to their specified address has not been covered by the shipping selection made on checkout.

Chalet Boutique uses Australia Post and local couriers and is bound by their prices. Due to State Laws Chalet Boutique is unable to ship to The Northern Territory and Western Australia; therefore, any order from these areas will be refunded and cancelled. Australia Post does not offer a fragile option on parcels and as such Chalet Boutique holds no responsibility for damaged items on delivery. Chalet Boutique ships to the address supplied by the customer and bears no responsibility for shipping delays or complications when the shipping address on the order has been entered by the customer incorrectly or incompletely. All orders are marked ‘leave safe’ unless ‘signature required’ is specifically requested by the customer.

Orders are shipped Monday and Tuesday with a cut-off of 5 pm Saturday. Any order received after this time will be shipped the following week.

Please Note: any completed purchase orders where the incorrect shipment has been selected will not be shipped until the correct amount has been paid and received by Chalet Boutique.

NOTE: Chalet Boutique hold no accountability for loss of item or damage during transit and by using the website, the customer agrees to these terms and conditions. Once items have left Chalet Boutique and are with Australia Post and couriers, the customer agrees responsibility lies with the shipping companies and not Chalet Boutique itself. Due to privacy laws, limited information about an item can be given to Chalet Boutique once an order has shipped.

Quarantine restrictions

Chalet Boutique is unable to ship to all states and territories within Australia due to each States Biosecurity regulations. Chalet Boutique does not ship internationally. It is the responsibility of the customer to know what can be sent to their specific state. Chalet Boutique will not be held responsible if banned plant material is confiscated due to quarantine laws in each state.

Return & Refund

Once the order has been placed, it cannot be altered if you change your mind. According to Australian Consumer Law, refunds will be issued if an item does not fit the purpose it is designed for or if it is faulty. Once a plant and item has been purchased online or collected in person, it is assumed to meet the approval of the customer once the plant or item has left the premises.

The following conditions are not sufficient for a refund:

Incomplete orders due to the client providing the incorrect contact and delivery detailsParcels being stolen, damaged or claimed by someone else post-deliveryPlants suffer from shock or damage during shipping or deliveryA customer changes their mind once an order has been placed

If you receive a plant and feel it is not in ideal condition, clear photos must be provided within two days of receiving them for a refund to be considered. 

Chalet Boutique cannot guarantee the perfect conditions and health of the items your order once it is being shipped.  

It is the discretion of Chalet Boutique if refunds will be issued if orders are placed online before shipping has taken place. In most cases, a processing fee will be retained if a refund is issued.

Chalet Boutique does not exchange or refund orders once they have been shipped and does not accept returns once orders have been received and opened.

Unless stated, our plants are shipped in their nursery pots, as you see in the photos. Sometimes plants may have blemishes on the foliage, but this won't affect the overall health or future growth of the plant; this is just the nature of plants. Plants ordered may differ as not every plant is the same, and the plant you receive may vary slightly in size, colour, and shape.

Please take care when choosing your plants, as some are poisonous to people and animals. Decorative pots and plants are all sold separately.