Chalet Boutique is committed to protecting your privacy. We only collect the personal information necessary to complete your transaction and deliver the best possible service. This policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For more details about the APPs, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

What Personal Information We Collect
We may collect your name, address, email address, and phone number. This information is collected through various methods including our website, email, phone, cookies, social media, and third parties.

We collect this information to:

• Process your order

• Communicate with you

• Improve our services

• Send marketing communications (you can unsubscribe at any time)

When collecting your personal information, we will always try to explain why we are collecting it and how we plan to use it.

Sensitive Information
We only collect sensitive information (such as health or membership details) with your consent or where required by law. Sensitive information will only be used for its intended purpose or a directly related purpose.

Third Parties
Where possible, we collect your personal information directly from you. In some cases, we may receive your information from third parties. If so, we will take reasonable steps to make you aware of this.

Disclosure of Personal Information
We may disclose your information:

• With your consent

• Where required or authorised by law

• To third parties helping us provide our services (e.g. couriers or IT providers)

Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. When it is no longer needed, we will securely destroy or de-identify it. However, some information may be kept for legal or tax reasons for at least seven years.

Accessing and Updating Your Information
You may request access to your personal information at any time. We may require identification before releasing the information and reserve the right to charge a small admin fee for copies. If your details are incorrect or outdated, please let us know so we can update them.

Google Advertising and Analytics
You can adjust how Google advertises to you via the Google Ad Settings. You can also opt out by visiting the Network Advertising Initiative or using the Google Analytics Opt-Out Browser Add-On.

Policy Updates
This Privacy Policy may change over time. The latest version will always be available on our website.

Contact Us
If you have any questions or complaints about this policy, please contact:

Emma Kelt
Email: emma.kelt@chaletboutique.com.au