Due to our strict plant quarantine protocols, we don't allow visitors to our greenhouses. We understand this may be frustrating for plant enthusiasts eager to see our collection in person, but we are not set up for public visits, and our greenhouses are not visitor-friendly.
Our greenhouses have plants in various stages of plant growth, such as newly propagated plants, freshly potted plants, plants ready for sale, online stock, wholesale orders, and our collection of mother plants. This arrangement works for our production needs but isn't designed for retail browsing.

However, you are welcome to purchase online and collect your orders from our home in Howrah.

Loyalty points cannot be redeemed on discounted items or items on sale. This helps us ensure that our loyalty program remains sustainable and fair for everyone. Points can still be used on full-priced items and other eligible products. If you have any questions about your loyalty points or redemption options, feel free to contact us.

Absolutely! Once you have made your purchase we will contact you to arrange a day and time to collect from us in Howrah. If you have a specific day and time you would like to collect your order please text Emma on 0419 888 469 and we will confirm the time with you. We prefer collections to be made between Monday to Friday if possible.

We use trusted local couriers to ensure the shortest amount of time travelling. Your packages will be left in a safe place if nobody is home unless you indicate a different arrangement in the cart notes.

Our plants are shipped in their nursery pots to minimise the chance of shock. It means in the rare occurrence orders are delayed, the plants are in soil and have a much better chance of arriving in a healthier condition than if they had been bare rooted. Our plants are packed with care and we have many years of experience shipping very sensitive freight.
Chalet Boutique ships throughout Australia! We can ship to quarantine states including WA and NT, but you will need to contact us for a quote to do so. All other items can be sent Australia wide.

We try our best to reduce the handling time, but we cannot guarantee an exact date for delivery. Live plants will be posted on a Monday to ensure they are delivered within the same week. Chalet Boutique is not liable for any damage or deterioration to the plants during transit. If you receive a plant and feel it is not in ideal condition, clear photos must be provided within 24 hours of receiving for a refund to be considered.Chalet Boutique cannot guarantee the perfect conditions and health of the items your order once it is being shipped.

*Please note:

• Our packages are sent the week after your order is placed.

• Post is sent on a Monday.

• Cut off is 6pm Saturday for the following weeks shipment.

• Orders placed Sunday after cut-off time will be sent in 8 days.

• We do not ship later in the week to try to ensure plants are not in transit over the weekend, however this is sometimes unavoidable.

Please select Australia Post Express at checkout when posting your plants from us. We prefer to send your plants overnight to ensure they are in the best condition.

We will email you your tracking number to enable you to follow your pieces all the way home.

Shipping is calculated and quoted by Australia Post at our checkout. This price includes all postage and handling fees. Shipping is based on the size and weight of the cart at checkout and your location.

The best way to keep up to date is to sign up to our VIP list on our website. You will receive email notification of updates first. Please like us on Facebook and Instagram to be kept in the loop.
@chaletboutiqueaus

Our website is open 24/7! We are available to chat Monday - Friday from 10am - 4pm. You can collect from us in Howrah Monday to Friday if you make an arrangement with us. We do collections some Saturday's via appointment.

As we grow our online community, we would like you to shop with peace of mind. As a small family business our focus is for you to be happy and to shop with us again!We want you to be happy and love your purchases, but we do understand on occasion you might not be satisfied. If you receive a faulty item, we will accept it back no questions asked. We will repair or replace and if that is not an option we will refund or issue a credit. Please contact us within 24 hours of receiving your item to let us know.Once the order has been placed, it cannot be altered if you change your mind. We pack and send our goods using great quality packing materials, however, if a problem occurs please contact us to discuss at emma.kelt@chaletboutique.com.au

The following conditions are not sufficient for a refund:

• Incomplete orders due to client providing the incorrect contact and delivery details.

• Parcels being stolen, damaged or claimed by someone else post-delivery.

• Plants suffer from shock or damage during shipping or delivery.

• A customer changes their mind once an order has been placed

Our plants are sent on a Monday. If you order on a Wednesday for example, it will be sent the following Monday.

Our plants are shipped in their nursery pots as you see in the photos unless stated. 

Sometimes plants may have blemishes on the foliage. Imperfections won't affect the overall health or future growth of the plant; this is just the nature of plants. The little imperfections plants have adds to their beauty. Perhaps it is the imperfections that make them so perfect!

Plants ordered may differ slightly as not every plant is the same. They could vary in size, colour, and shape. We try to provide a series of photos to show the different characteristics of the plants when we can.

Please understand that plants are natural and every plant is an individual. It is very natural they have imperfections and not every leaf is 'Instagram perfect'.

As with any variegated plant, we cannot guarantee continued variegation.