We’re not open to the public for browsing or visits. Due to strict quarantine protocols and the way our greenhouses are set up, we can’t accommodate visitors. Our growing spaces are working production areas with plants at various stages – including newly propagated stock, online orders, wholesale batches, and our own mother plants.

However, you’re very welcome to shop online and collect your order from our home in Howrah by appointment.

Loyalty points cannot be redeemed on discounted items or items on sale. This helps us ensure that our loyalty program remains sustainable and fair for everyone. Points can still be used on full-priced items and other eligible products. If you have any questions about your loyalty points or redemption options, feel free to contact us.

Absolutely! Once you have made your purchase we will contact you to arrange a day and time to collect from us in Howrah. If you have a specific day and time you would like to collect your order please text Emma on 0419 888 469 and we will confirm the time with you. We prefer collections to be made between Monday to Friday if possible.

We use trusted local couriers to ensure the shortest amount of time travelling. Your packages will be left in a safe place if nobody is home unless you indicate a different arrangement in the cart notes.

We ship all plants in their nursery pots to help minimise transplant shock. This ensures that if there are delays in transit, your plants are still in soil and have a much better chance of arriving healthy compared to being bare rooted.

We carefully pack each order and have years of experience sending sensitive freight across the country. Chalet Boutique ships Australia-wide. If you're in a quarantine state like WA or NT, please contact us for a quote before ordering. All other locations can be shipped to as normal.

We post live plants on Mondays to minimise the risk of them being held in transit over the weekend. This helps ensure your plants arrive in the best possible condition.

Please note the following:

• Orders placed before 6pm Saturday will be sent the following Monday

• Orders placed after 6pm Saturday will be sent 8 days later

• We do not ship later in the week to avoid delays, but this is sometimes unavoidable

We do our best to minimise handling time, but delivery dates are not guaranteed. Chalet Boutique is not responsible for damage, delays, or deterioration that occurs during transit.

If you receive a plant that appears unwell, please send clear photos within 24 hours of delivery so we can assess your concern. We cannot assist if the plant has been unpotted, repotted, or altered after arrival.

Please select Australia Post Express at checkout when posting your plants from us. We prefer to send your plants overnight to ensure they are in the best condition.

Your tracking number will be emailed to the address provided at checkout. Please check your junk or spam folder if you don’t see it in your inbox.

It is your responsibility to ensure your email address is entered correctly. Chalet Boutique is not liable for missed tracking notifications due to incorrect details or email filtering.

Shipping is calculated at checkout using Australia Post rates. The total includes all postage and handling fees and is based on the size and weight of your order, as well as your location.

We use Express Post to ensure your plants spend as little time in transit as possible.

The best way to keep up to date is to sign up to our VIP list on our website. You will receive email notification of updates first. Please like us on Facebook and Instagram to be kept in the loop.
@chaletboutiqueaus

Our website is open 24/7! We are available to chat Monday - Friday from 10am - 4pm. You can collect from us in Howrah Monday to Friday if you make an arrangement with us. We do collections some Saturday's via appointment.

We want you to love your order and feel confident shopping with us. As a small family business, our goal is to make sure you're happy and come back again.

If you receive a faulty item, we will happily repair, replace, refund, or issue a credit where appropriate. Please contact us within 24 hours of receiving your order with clear photos.

Once an order has been placed, it cannot be altered or cancelled if you change your mind.

The following situations are not eligible for a refund, credit, or replacement:

• Incorrect delivery or contact details provided by the customer

• Parcels stolen, damaged, or claimed by someone else after delivery

• Plants affected by stress or damage during transit

• Plants that have been unpotted, repotted, or altered against our care advice

• Change of mind after purchase

For any concerns, please reach out via email at emma.kelt@chaletboutique.com.au so we can help.

We send all live plant orders on Mondays to minimise time in transit and reduce the risk of weekend delays.

For example, if you place an order on a Wednesday, it will be packed and sent the following Monday. Orders placed after 6pm Saturday will also be sent the next Monday (8 days later).

All plants are shipped in their nursery pots, just as shown in the photos, unless otherwise stated in the product description. This helps protect the roots and reduces stress during transit, giving your plant the best chance to arrive healthy and ready to thrive.

Plants may naturally have small blemishes or imperfections on their foliage. These do not affect the overall health or future growth of the plant. As living things, plants are never completely uniform – and those little quirks are part of what makes each one unique.

Every plant is unique. While we aim to show a good representation through our photos, the plant you receive may vary slightly in size, colour, or shape.

Plants are living things and natural variation is to be expected. Not every leaf will be 'Instagram perfect' – and that's completely normal.

Variegation can change over time and is influenced by factors like light, temperature, and genetics. As with any variegated plant, we cannot guarantee the ongoing level, pattern, or intensity of variegation after purchase.